joya nai Privacy Policy

1.1 Information Provided at Registration

When you open an account at joya nai, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• National ID or passport number (for identity verification)

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login times, pages visited, and session duration
• Behavioural data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received Through Support

If you contact us for help via live chat or email, the details of that conversation may also be stored. This includes your questions, complaints, and the resolution provided. This information is used to improve the quality of our service.

2.1 Account Management and Verification

The primary use of collected information is to manage your account properly. This includes verifying your identity, confirming your age, and preventing multiple accounts. All users of the joya nai platform must be 21 years of age or older.

2.2 Transaction Processing

Payment-related information is used to process your deposits and withdrawals smoothly. We handle transactions securely via bKash, Nagad, Rocket, and bank transfer. Every transaction is verified to ensure financial security.

2.3 Communication and Notifications

We may use your email address and mobile number to send you important information — such as transaction confirmations, account security messages, and notices about changes to our services. You can opt out of promotional messages at any time.

2.4 Service Improvement

We analyse behavioural data to make the platform easier to use. This analysis is entirely statistical and is not directed at any individual. The information helps us improve the game layout, page structure, and overall user experience.

2.5 Ensuring Responsible Gaming

We monitor user gaming activity to promote responsible behaviour. If unusual patterns are detected, we may alert the user and offer support. Our Responsible Gaming Guidelines provide full details of this commitment.

3.1 Information with Third Parties

joya nai does not sell your personal information to any third party. However, information may be shared in certain specific circumstances:

• Payment processing providers (bKash, Nagad, Rocket, or banks) — solely to complete transactions
• Technology service providers who assist in operating the platform, and who follow the same privacy standards
• Fraud prevention and security analysis organisations
• Relevant authorities when required by law

Third parties may never use your information for their own commercial purposes.

3.2 Legal Obligations

Under applicable laws in Bangladesh, we may be required to provide information in response to a lawful request from a government or law enforcement agency. In such cases, we will provide only the minimum information necessary.

3.3 Business Transfer

If part or all of joya nai's business is transferred to another organisation, user information may be included in that transfer. In such a case, the new operator will be required to follow the same privacy standards, and users will be notified in advance.

4.1 Technical Security Measures

We use modern technical methods to keep your information secure. Every data connection is protected with SSL (Secure Socket Layer) encryption, which prevents third parties from reading your information.

• All data transmission encrypted with SSL/TLS
• Passwords and sensitive data stored in hashed form
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view the information they need
• Automatic alerts for suspicious logins or activity

4.2 Data Retention Period

All relevant information is kept for as long as your account is active. After an account is closed or suspended, certain information may be retained for as long as required to meet legal obligations, after which it is securely deleted.

5.1 What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. joya nai uses the following types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be turned off
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To collect statistics for understanding how the site is used

You can manage non-essential cookies from your browser settings, though this may limit some features of the site.

6.1 Right to Access and Correct Information

You have the right to view the information we hold about you and to correct it if needed. You can update general information from the profile section after logging in to your account; for other changes, please contact the support team.

6.2 Request to Delete Information

You may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes. For more details, you can visit our FAQ section.

6.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Every marketing message will include an unsubscribe option. However, transaction and security messages cannot be turned off, as they are necessary for the security of your account.

6.4 Data Portability

Upon request, we can provide you with a copy of your personal information in a convenient format. This request must be made through the support team, and the information will be provided after your identity has been verified.

7.1 Age Restriction

joya nai strictly prohibits registration and participation by anyone under the age of 21. Age is verified at registration, and additional documentation may be requested in doubtful cases. We never knowingly collect information from minors.

If we become aware that a person under 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

8.1 External Services

Our platform includes third-party services such as payment gateways and game software providers. These providers operate under their own privacy policies. We are not responsible for their data collection or use, but we do ensure they maintain adequate security standards.

9.1 Update Process

joya nai reviews and updates this privacy policy from time to time. We will notify you of any significant changes by email at your registered address and will display the updated date at the top of the page. Continuing to use the platform after any changes means you agree to the updated policy.